TERMS OF USE

 Legal Requirements
You must be 21 years of age or older to order, receive and/or consume on our premises or at events, any alcoholic beverages from Stephen Ross Wine Cellars or Flying Cloud. 

Privacy
We respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our visitors to any unrelated third parties. Any information you give us about yourself will be held with care and will not be used in ways to which you have not consented. Information collected on our website is used to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product and company news with you. This information will only be used by Stephen Ross, and in limited cases by Stephen Ross software service providers who are subject to confidentiality agreements and who share our commitment to protecting your privacy and data. 

Security
Your shopping experience, including your personal and payment information, is safe and secure. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. We use the latest encryption technologies, rigorous password protections, and stringent limits on the number of people who have access to your information, all to guard against unauthorized access to the data.

Important Notices
Please know that an Adult Signature is required by law for delivery in all states.  We suggest a FedEx Hold for Pick Up location to avoid the hassle of waiting around.

We HIGHLY recommend you sign up for FedEx Delivery Manager to have more control over your shipments. https://www.fedex.com/en-us/delivery-manager.html

Any additional shipping charges due to incorrect address information, too many missed attempts, or failture to pick up from FedEx within five days will be the responsibility of the customer.  

Wine is temperature sensitive. We may delay your shipment to wait for cooler temperatures if necessary.  

Warning: Drinking distilled spirits, beers, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol